The Engagement Manager (EM) is a key role at Plataformatec. This professional will lead several teams to deliver successful projects to our customers. These teams are formed by software engineers, agile project managers and consultants.
You should apply because
Plataformatec is sustained by 3 main pillars:
Autonomy - If you are looking for an opportunity where your expertise will be acknowledged and you will be empowered to bring to the table real improvements as well be trusted and supported by your leaders instead of monitored.
Responsibility - This position has huge relevance inside Plataformatec because will be the face inside our client and will take part in the development of our people.
Maestry - Because we trust the reasoning and the decisions taken by our team members we provide a collaborative lifelong learning environment.
Your day-to-day activities
Customer Success -- delivering projects and becoming a trusted advisor to our customers
Meet periodically with senior technology managers, like directors and C-level executives, and help them design strategies to achieve their desired outcomes through our services portfolio.
Manage client expectations and manage contract budgets.
Lead your team to deliver successful projects.
Revenues - sustain Plataformatec's growth
Create and run account management strategies that will bring new business to Plataformatec, while helping our customers achieve success (win-win).
Work together with Account Executives in the sales process, in order to bring new customers.
People Success - being a great leader and manager to your team
Lead, engage and develop your team of engineers, project managers and consultants.
Run one-on-one meetings with your team to listen, discuss and create goals for their careers and self-development.
About the opportunity
A successful EM is able to hold a portfolio of successful projects and clients that will acknowledge her/him as a trusted advisor.
The teams will see you as trusted leader that genuinely contributes to their development and career.
And finally, an EM will bring a healthy revenue stream for Plataformatec.
About your career
Beyond future leadership positions here, being an EM for 2~3 years can boost your career towards senior management positions in the consulting or tech industry or even prepare you to become a tech entrepreneur as well.
Depending on your past background, these are some examples of future positions that you could pursue after being an EM: Sr. Development Manager, Head of Digital Products Development, Head of Agile, CTO/Co-founder of startups, General Manager, etc.
Advanced English skills (writing, reading and listening)
A bachelor's degree in Computer Science, Engineering or Business is desirable
Solid experience with agile projects (Scrum, Kanban)
Solid experience working with client projects
The Account Management experience will be a differentiator
Must be available for business travel in Brazil and abroad
Able to foresee 2-3 steps ahead to identify potential risks to the projects
Problem solving skills with hard analytical thinking
Excellent communication and didactic skills, to be able to influence and articulate ideas to senior client executives and team members towards effective solutions
Ability to work under pressure, manage client expectations and not get overwhelmed by client pressures on you and your team
Enjoys and gets energized by complex problem solving
What we offer
Would like to know more about us?
Our new office is in the heart of São Paulo with easy access to public transportation and Paulista Avenue.
Plataformatec is a Brazilian technology consulting company specialized in Ruby on Rails, Elixir and Agile software development.