Engagement Manager

Job description

Your mission

The Engagement Manager (EM) is a key role at Plataformatec. This professional will lead several teams to deliver successful projects to our customers. These teams are formed by software engineers, agile project managers and consultants.


You should apply because

Plataformatec is sustained by 3 main pillars:

  • Autonomy - If you are looking for an opportunity where your expertise will be acknowledged and you will be empowered to bring to the table real improvements as well be trusted and supported by your leaders instead of monitored.

  • Responsibility - This position has huge relevance inside Plataformatec because will be the face inside our client and will take part in the development of our people.

  • Maestry - Because we trust the reasoning and the decisions taken by our team members we provide a collaborative lifelong learning environment.


Your day-to-day activities

  • Customer Success -- delivering projects and becoming a trusted advisor to our customers

    • Meet periodically with senior technology managers, like directors and C-level executives, and help them design strategies to achieve their desired outcomes through our services portfolio.

    • Manage client expectations and manage contract budgets.

    • Lead your team to deliver successful projects.

  • Revenues - sustain Plataformatec's growth

    • Create and run account management strategies that will bring new business to Plataformatec, while helping our customers achieve success (win-win).

    • Work together with Account Executives in the sales process, in order to bring new customers.

  • People Success - being a great leader and manager to your team

    • Lead, engage and develop your team of engineers, project managers and consultants.

    • Run one-on-one meetings with your team to listen, discuss and create goals for their careers and self-development.


About the opportunity

  • The projects 
    • The projects may vary from short consulting engagements (4 to 8 weeks duration) up to 12-month contracts of custom software development services. We use agile methodologies, Ruby on Rails and Elixir programming languages.
  • Our clients
    • Our clients are successful fintech, insurance tech, e-commerce and SaaS companies in Brazil and US. These companies are usually in high-growth phase and they partner with us to overcome challenges related to reducing their time-to-market launching new products or new features.


Results

A successful EM is able to hold a portfolio of successful projects and clients that will acknowledge her/him as a trusted advisor.

The teams will see you as trusted leader that genuinely contributes to their development and career.

And finally, an EM will bring a healthy revenue stream for Plataformatec.


About your career

Beyond future leadership positions here, being an EM for 2~3 years can boost your career towards senior management positions in the consulting or tech industry or even prepare you to become a tech entrepreneur as well.

Depending on your past background, these are some examples of future positions that you could pursue after being an EM: Sr. Development Manager, Head of Digital Products Development, Head of Agile, CTO/Co-founder of startups, General Manager, etc.


Requirements

Hard Skills

  • Advanced English skills (writing, reading and listening)

  • Fluent Portuguese

  • A bachelor's degree in Computer Science, Engineering or Business is desirable

  • Solid experience with agile projects (Scrum, Kanban)

  • Solid experience working with client projects  

  • The Account Management experience will be a differentiator

  • Must be available for business travel in Brazil and abroad

Soft Skills

  • Able to foresee 2-3 steps ahead to identify potential risks to the projects

  • Problem solving skills with hard analytical thinking

  • Excellent communication and didactic skills, to be able to influence and articulate ideas to senior client executives and team members towards effective solutions

  • Ability to work under pressure, manage client expectations and not get overwhelmed by client pressures on you and your team

  • Enjoys and gets energized by complex problem solving


What we offer

  • Competitive base salary (full time - CLT - on-site - São Paulo)
  • Annual Profit Share Program
  • Quarterly Bonus based on performance
  • R$880,00/month for Meal Allowance
  • Health, Dental and Life Insurance
  • Additional meal allowance (to employees with children up to 21 years old)
  • Child Care subsidy (to employees with children up to 5 years old)
  • Extended maternity/paternity leave (6 months/20 days)
  • Perks: Quick massage, home office policy, English incentive pay, budget for education, etc.


Would like to know more about us?

Our new office is in the heart of São Paulo with easy access to public transportation and Paulista Avenue.

Plataformatec is a Brazilian technology consulting company specialized in Ruby on Rails, Elixir and Agile software development.

For more information, visit our LinkedIn and LoveMondays’ page.  


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